When speaking with customers about balancing security and productivity, we look to understand their ideal mobile experience. We often hear that employees require a native experience on their smartphone or tablet while security executives aim to maintain the appropriate level of security.
Usability and productivity are the key reasons employees prefer the native experience. Once you start segregating business apps from personal ones and placing them in their own sandbox or container, you pass on additional complexity for the employee They must switch to this other area or persona to work — and the line between work and personal can often be gray. Often times the apps within this container are written by the security vendor themselves, who aren’t traditionally known for providing a great end-user, consumer type of experience. Personally, we rather leave this up to the Googles and Apples of the world.
Aside from usability driving the effort to go native, IT also recognizes there is a greater productivity benefit to sticking with the native experience. From the IT perspective, there is just less to manage if native apps or vendor apps are used. They don’t need to worry about wrapping applications, versioning, and the other overhead that comes with a fully managed environment. Secondly, the native experience is the most optimized as it’s been tested and refined by millions of users. Employees are familiar with the experience and don’t need to jump through additional hoops to accomplish a given task.
Given that employees are wielding more influence with IT, we believe the native experience will win out for most scenarios and it will be up to the security vendors to adapt. That’s why we’re building solutions that don’t compromise the native experience while still maintaining a high level of security.